Privacy Policy

We collect information that you voluntarily provide when you use VirtualServe Africa's website, forms, and services.

This may include your name, email address, phone or WhatsApp number, company information, support requirements, affiliate information, Virtual Assistant application details, professional experience, skills, location, education, and CV.

We use the information we collect to operate VirtualServe Africa, respond to enquiries, arrange discovery calls, evaluate prospective clients, manage affiliate referrals, review Virtual Assistant applications, and communicate with you about relevant opportunities.

We may also use information to improve our website, understand how visitors interact with our services, protect our systems, and maintain accurate business records.

If you apply to join the VirtualServe Africa talent community, we may collect professional information including your skills, work experience, education, location, contact details, short biography, and CV.

Application information is used to evaluate your suitability for current or future client opportunities and to manage our internal talent pipeline.

CVs submitted through our Virtual Assistant application form are stored using private file storage. They are intended to be accessible only to authorized VirtualServe Africa administrators and service providers required to operate our systems.

When someone joins our affiliate program, we may collect contact information and create a unique affiliate code and referral link.

When a visitor arrives through an affiliate referral link, we may record the affiliate code, referral visit, landing page, and limited technical information needed to attribute the referral.

Our current referral tracking system does not intentionally store the visitor's IP address.

When you request a discovery call, we may collect your contact details, company information, the type of support you need, and information you choose to provide about your business. After submitting the form, you may be directed to a scheduling service to select a meeting time.

We use trusted third-party technology providers to help operate our website and business. These may include hosting, database, private file storage, email delivery, scheduling, and video meeting providers.

For example, scheduling and meetings may involve Google Calendar and Google Meet. These providers process information according to their own privacy policies and terms.

We use reasonable administrative and technical safeguards designed to protect personal information. Access to internal administration tools and private applicant documents is restricted to authorized users. However, no internet-based system can guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including business operations, talent management, legal obligations, dispute resolution, and security. Retention periods may differ depending on the type of information.

You may contact VirtualServe Africa to ask about personal information we hold about you or to request that information be corrected or deleted where appropriate and legally permitted.

VirtualServe Africa's services are intended for businesses, professionals, affiliates, and individuals seeking professional Virtual Assistant opportunities. Our services are not designed for children.